Standard Terms & Conditions of Service

These conditions are necessary to ensure the well being of our valued Guests and the orderly continuance of the Establishment.


1.    Reservations and Payment and Terms
1.1. The establishment operates on a bed & breakfast basis and does provide or arrange other services such as meals, personal laundry, transport, tours,      functions, events and conferences. 


1.2. The names and relationship of the persons sharing the unit must be provided when the reservation is made. Persons over the age of 12 years are      classified as adults.


1.3. Reservations will not be confirmed until the booking form and proof of payment is provided to us at which time we will send a confirmation form with relevant reservation details to the guest.


1.4. Payment Terms/Cancellations: A 50% deposit is required to secure bookings. The balance can then be paid in cash on arrival.

If cancelled or modified up to 7 days before date of arrival, 100% of the deposit will be refunded.  If cancelled or modified after 7 days before date of arrival, or due to covid 19 lockdown no refund will be given. 

1.5. Breakages & Deposits
1.5.1 Guests are responsible for payment of breakages upon check out.


1.6. Discounted rates will be revised should the duration of stay be decreased or interrupted or payment terms not be adhered to.


1.7. The guest retains personal liability for the bill until the employer, agent, or person that made the reservation on his or her behalf has settled it.
1.7.1. Internet transfers or bank deposits are the preferred method of payment. We do not have credit card facilities nor do we accept cheques.
1.7.2. Rates are subject to change without notice. Quotations are valid for 24 hours unless otherwise specified. Subject to availability upon acceptance. In case of a double booking the payment that reflects in the bank account first will secure the accommodation and the later payment will be refunded in full.


1.8. Refunds on cancellations will only be made after payment has been finally cleared by the bank or Credit Card Company. This process can take in excess of 30 days.

2. Arrival and Departure
2.1. Check in time is between 14:00 and 18:00 unless prior arrangements have been made. No check-in will be made after 22:00. This is necessary to ensure the security, comfort and well being of other guests.
2.2. Check out time is by 12:00 unless prior arrangements have been made. This is to enable the room to be prepared in time for new arrivals. 


3. Parking and Access
3.1. Parking bays are available at the front of the Guest House,  and is at the guests own risk.
3.2. No visitors will be permitted without permission. We accept no responsibility for any loss or damage.


4. Service Hours
4.1. The office is contactable from 08:00 to 18:00 on weekdays and from 10:00 to 18:00 on weekends and public holidays.

 
5. Security & Storage
5.1. Although the establishment takes reasonable steps to ensure the safety and security of guests and their possessions guests retain final responsibility for their own safety and security. Keep units locked at all times and place valuables in the safe provided. 


6. Braai/Entertainment Facilities and rules
6.1 Please do be considerate when it comes to noise levels. No loud music is permitted. 
6.2. No fireworks to be let off on or around the property.


7. Plumbing/Electrics
7.1. Please be considerate when it comes to the use of the plumbing and electrics. Kindly switch of most lights when not in a room.


8. Smoking
8.1. Smoking is permitted on the veranda’s and in the gardens/outdoors. Kindly do not smoke in the units.


9. Loss or Damage to Establishment Property
9.1. The guest is liable for any loss or damages (excluding wear and tear) to the property of the establishment.


10. General Incapacity
10.1. The establishment cannot be held liable if any of the following events or conditions prevents us from fulfilling out obligation to guests. We will take all
reasonable steps to minimize disruption and discomfort to guests under these conditions.
10.1.1. Unanticipated interruption to the electricity, water, sewage to, from or on the guest house property.
10.1.2. Industrial action, civil uprising or criminal activity.
10.1.3. Fire, frost, flooding, subsidence or any other force major event.


11. Limit to Liability
The maximum liability of the establishment for any event or condition for which a guest may institute a claim is limited to the value of one day’s accommodation.


Please do not hesitate to contact us immediately should you observe or experience anything that does not meet your expectations.
Website: www.sorgvry.com 25 Steyn Street, Barrydale, South Africa 6750
0760 975 971
 

  • Facebook

- DINNERS AVAILABLE UPON REQUEST;  BOOKING 48 HRS BEFORE ESSENTIAL  -  SHUTTLE SERVICE AVAILABLE  -  CHILDREN 12 YEARS AND ABOVE WELCOME -   

25 Steyn Street, Barrydale, Western Cape, South Africa   |  076 097 5971

© 2018 by Boutique Hotel Sorgvry House of Guests.